What is Customer Service? — First
learn why satisfaction is not good enough. (Based on the book Raving Fans)
The Basics of Building Customer
Relationships. — Learn the
basics of how to deal with people and interpersonal skills from the frontlines
of customer service.
Decide What You Want. —
Learn how to create a unifying vision in your organizations of what you want
your customer relationships to be.
Discover What the Customer Wants. —
Learn how to discover the Customer’s Desires.
Deliver, Plus One Percent.
— Based on Several Books, Including the Fifth Discipline, learn how to build
systems that works.
Winning Customer Support. — Learn
how to build the support of your customers